Senior IT Data Analyst (681688)
About the Opportunity
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- We are only considering local candidates who currently reside within 45 minutes of postal code 20002
- No Third Party Agencies
- $100 per hour 1099, C2C, $86 per hour W2 + benefits
- Location: 100% On-site, downtown SE DC (Red Line: NOMA-Gallaudet)
- Job Id: CAI-681688
- Must be able to provide proof of COVID-19 vaccination plus booster shot
- Contract Term: Till end of the 2022 fiscal year with yearly extension based upon performance
Short Description
The District of Columbia’s Office of the State Superintendent of Education (OSSE) is seeking a Senior IT Data Analyst to be responsible for performing data systems support, account management, quality assurance, application training, and processes and improvement documentation. The ideal candidate will have 11+ years of Data Management and help desk ticketing system experience.
Required Skills/Years of Experience
- Bachelor’s degree in IT or related field or equivalent experience
- 11+ years of Data Management
- 11+ years of using a help desk ticketing system
- 11+ years of Client Relationship Management
- 11+ years of strong communication skills with the ability to articulate technical terms and complex data clearly to non-technical audiences both verbally and in writing
- 8+ years of developing strategies and processes to improve overall business workflow
- 5+ years of business process analysis and the ability to implement change
- 5+ years of strong problem-solving skills and a solution-oriented mindset
Complete Description
The District of Columbia’s Office of the State Superintendent of Education (OSSE) is seeking a Senior IT Data Analyst to be responsible for performing data systems support, account management, quality assurance, application training, and processes and improvement documentation. The ideal candidate will have 11+ years of Data Management and help desk ticketing system experience.
The Senior IT Data Analyst will be tasked to:
- Perform data systems support, account management, quality assurance, application training, and processes and improvement documentation
- Provide direct support on various data systems related to special education to both internal and external customers via telephone, email, virtual, or in-person meetings
- Manage and respond to customer support tickets and various requests in a timely and accurate manner
- Support account management on various data systems related to special education
- Analyze both internal and external customers’ issues and requests while working with other team members to perform system reviews and problem solve
- Identify areas to improve data systems, documentation, and other processes
- Perform User Acceptance Testing (UAT) and quality assurance of data
- Assist in the design and development of training plans and deliver training for data systems using various training methodologies
- Serve as a resource or subject matter expert for both internal and external customers
- Document processes in different formats for staff and internal and external customers
- Participate in and lead meetings and discussions related to the development, enhancements, training, and ongoing support of the work
- Perform other related duties as assigned
Hiring Expectations
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- No Third Parties
- Right to Represent authorization is required
- Expect technical interview screening
- Expect F2F interview
- Background check and/or credit check will be required