Lead Help Desk Specialist (677405)
About the Opportunity
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- We are only considering local candidates who currently reside within 45 minutes of postal code 08611
- No Third Party Agencies
- $40 per hour 1099, $32 per hour W2 + benefits
- 100% On-site in Trenton, New Jersey
- Job Id: CAI-677405
- Must be able to provide proof of COVID-19 vaccination plus booster shot
- Contract Term: Till end of the 2022 fiscal year with yearly extension based upon performance
Short Description
The State of New Jersey’s Office of Information Technology (NJITO) is seeking a Lead Help Desk Specialist to oversee timely delivery of technical support to internal and external customers, perform PC imaging using SCCM, install software, and perform end user troubleshooting. The ideal candidate will have 4+ years of Windows 10 experience and significant ingenuity and flexibility.
* Recent IT Help Desk or IT Technician experience is a must.
Required Skills/Years of Experience
- Associate’s degree or equivalent technical experience
- 4+ years of Windows 10 experience
- 4+ years of Windows imaging using SCCM
- 4+ years of Group Policy
- 4+ years of desktop support and troubleshooting
- 4+ years of phone support and setup (Android OS)
- 4+ years of Office 365 support
Desired Skills/Years of Experience:
- Bachelor’s degree
Complete Description
The State of New Jersey’s Office of Information Technology (NJITO) is seeking a Lead Help Desk Specialist to oversee timely delivery of technical support to internal and external customers, perform PC imaging using SCCM, install software, and perform end user troubleshooting. The ideal candidate will have 4+ years of Windows 10 experience and significant ingenuity and flexibility.
The Lead Help Desk Specialist will be tasked to:
- Oversee timely delivery of technical support to internal and external customers
- Perform PC imaging using SCCM
- Install software
- Perform end user troubleshooting
- Work and support the ITO desktop, laptop, mobile and server environments
- Deploy new computers and mobile devices
- Work with MS Office 365, OneDrive, MS Endpoint Configuration Manager, Windows 10; Defender ATP Anti-Virus, Windows Server 2016 & 2019, Group Policy, Active Directory, Dell PC & Laptop support, Apple iPad, MS Surface, and HP MFP & Laser Printers
- Design and support Judiciary Statewide projects and initiatives
- Answer helpdesk calls
- Provide Tier I and II support (basic system malfunctions up to full system replacements)
- Collect and analyze data to identify potential security violations (ensuring compliance with technology/data security policies and procedures)
- Configure and deploy client workstations and associated operating systems and applications software
- Configure and support wireless/mobile devices (smartphones, tablets, and data terminals, including all iOS and Android Mobile Devices)
- Help verify new statewide software packages and system images work as proposed/designed
- Receive and inventory new equipment
- Prepare used equipment for surplus disposal
- Apply and grant permissions on approved system access requests
- Manage help desk personnel
- Develop policies and procedures on troubleshooting IT issues (identification, documentation, distribution and resolution)
- Assess new products or services
- Suggest enhancements to senior management
- Rely on extensive knowledge and professional discretion to achieve goals
- Employ effective written and verbal communication skills
- Perform other related duties as required
Hiring Expectations
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- No Third Parties
- Right to Represent authorization is required
- Expect technical interview screening
- Expect F2F interview
- Background check and/or credit check will be required