IT Support Specialist (Public Safety) (683592)
About the Opportunity
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- We are only considering local candidates who currently reside within 45 minutes of postal code 20032
- No Third Party Agencies
- $84 per hour 1099, C2C, $72 per hour W2 + benefits
- Location: 100% On-site, downtown SE DC (Green Line: Anacostia)
- Job Id: CAI-683592
- Must be able to provide proof of COVID-19 vaccination plus booster shot
- Contract Term: Till end of the 2022 fiscal year with yearly extension based upon performance
Short Description
The District of Columbia’s Office of United Communications (OUC) is seeking an IT Support Specialist (Public Safety) to provide IT support services on the 911/311 operations call floor and act as a Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts. The ideal candidate will have 5+ years of experience conveying technical and functional concepts for a specific technical specialty.
Required Skills/Years of Experience
- Bachelor’s degree in IT or related field or equivalent experience
- 5+ years of conveying technical and functional concepts for a specific technical specialty
- 5+ years of preparing complex technical documentation
- 5+ years of providing technical diagnostics, troubleshooting, setup, and configuration
- 5+ years of responding and troubleshooting end users’ technical concerns
- 5+ years of diagnosing and repairing peripheral equipment as needed
- 5+ years of tracking and escalating open technical issues in a public safety IT environment
- 5+ years of providing technical assistance improving program designs and operations
- 5+ years of supporting application functionality and access
- 5+ years of providing determination between network, hardware, and software issues
- 5+ years of desktop imaging, deployment, packaging, and break/fix services
- 5+ years of analysis and documentation of preventative maintenance and technical processes
- 5+ years of technical writing (drafting standard operating procedure documents)
- 5+ years of process improvement
- 3+ years of providing IT Support in a public safety environment
- 3+ years of planning, coordinating, and monitoring project activities
- 3+ years of leading projects, ensuring they are in compliance with established standards/procedures
Complete Description
The District of Columbia’s Office of United Communications (OUC) is seeking an IT Support Specialist (Public Safety) to provide IT support services on the 911/311 operations call floor and act as a Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts. The ideal candidate will have 5+ years of experience conveying technical and functional concepts for a specific technical specialty.
The IT Support Specialist (Public Safety) will be tasked to:
- Provide IT support services on the 911/311 operations call floor
- Act as a Subject Matter Expert of a specific (often specialized) application technology
- Assist/lead special projects as requested by the OUC
- Be responsible for project oversight, application management, cost analysis, and overall system functionality
- Support the system or network (LAN/WAN, etc.) and monitor applications for availability and performance as needed
- Demonstrate expertise in conveying technical and functional concepts for a specific technical specialty
- Identify improvements to project standards to achieve high quality services/products
- Coordinate programming activities conducted by the application development team
- Confer with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design
- Work with necessary personnel to determine if modifications are necessary
- Leverage excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders
- Coordinate activities of application developers
- Identify best practices and standards for the use of the product
- Perform hands-on technical design and code work within large complex systems
- Perform hands-on technical work with a variety of technologies
- Integrate a variety of diverse technical environments and cross-platform technologies
- Deliver support and design for industry specific applications that require integration with statewide systems or applications
- Interact with executive level business users or technical experts
Hiring Expectations
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- No Third Parties
- Right to Represent authorization is required
- Expect technical interview screening
- Expect F2F interview
- Background check and/or credit check will be required