Desktop Support Specialist (686316)

About the Opportunity

• We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
• We are only considering local candidates who currently reside within 45 minutes of postal code 17120
• No Third Party Agencies
• $35 per hour 1099, $28 per hour W2 + benefits
• 100% On-site in Harrisburg, Pennsylvania
• Job Id: OST-686316
• Must be able to provide proof of COVID-19 vaccination plus booster shot
• Contract Term: Till end of the 2023 fiscal year with yearly extension based upon performance

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Short Description

The Commonwealth of Pennsylvania’s Department of State (DOS) is seeking a Desktop Support Specialist to provide high level desktop and end user support for their agency, which consists of approximately 200 users. The ideal candidate must have 3+ years of experience with ServiceNow or understanding an asset management system, 3+ years of experience with Windows OS and O365 Office products, and 3+ years of experience with excellent customer service awareness and communication skills.

Required Skills/Years of Experience

• High School Diploma or GED
• 3+ years of experience with ServiceNow or understanding an asset management system
• 3+ years of experience with Windows OS and O365 Office products
• 3+ years of experience with excellent customer service awareness and communication skills
• 3+ years of knowledge of hardware (desktop, printer, scanner, and video)
• 3+ years of knowledge of software
• 3+ years of knowledge of imaging workstations using MDT and/or SCCM
• 3+ years of experience with excellent troubleshooting and problem-solving skills
• 3+ years of knowledge of VPN setup, support, and install
• 3+ years of experience resolving technical issues with users over the phone
• 1+ years of experience working independently and as a member of a team
• 1+ years of experience transporting/lifting boxes and/or equipment

Complete Description

The Commonwealth of Pennsylvania’s Department of State (DOS) is seeking a Desktop Support Specialist to provide high level desktop and end user support for their agency, which consists of approximately 200 users. The ideal candidate must have 3+ years of experience with ServiceNow or understanding an asset management system, 3+ years of experience with Windows OS and O365 Office products, and 3+ years of experience with excellent customer service awareness and communication skills.

The Desktop Support Specialist will be tasked to:

• Provide high level desktop and end user support for the Department of State, which consists of approximately 200 users
• Support the daily operation of several bureaus within the DOS (Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology, Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration)
• Provide critical delivery center desktop support for DOS operations (primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities) by assuring desktop configuration, connectivity, and user access is operational
• Act independently and work in team environments
• Demonstrate a highly advanced proficiency and competence in a variety of IT platforms and technologies
• Troubleshoot the Windows and Mac operating systems, COTS applications, and numerous in-house developed applications
• Resolve VPN connectivity issues and VDI connectivity issues
• Perform software removal and installation
• Perform hardware replacements/distributions and printer setups
• Troubleshoot basic networking issues
• Image desktops/laptops
• Work with vendors to coordinate onsite repairs
• Resolve 80-90% of the incident tickets assigned
• Demonstrate knowledge of Active Directory use and privileges
• Demonstrate knowledge of wireless workstation setup and support
• Think and act under pressure
• Demonstrate good organizational skills
• Demonstrate excellent etiquette and professionalism

Hiring Expectations

• We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
• No Third Parties
• Right to Represent authorization is required
• Expect technical interview screening
• Expect F2F interview
• Background check and/or credit check will be required

About Dantech

Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.